Frequently Asked Questions

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number on our website's tracking page or directly on the courier's website to monitor the delivery status of your package.

We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible. While we cannot guarantee that we will be able to accommodate your request, we will do our best to meet your needs.

Learn more about Weddell Water's shipping & delivery process here.

We do not currently ship internationally.

For the most up to date information, please read our returns & exchange policy here.

We are confident in our product effectiveness and offer a 30-day satisfaction guarantee. Refunds will be issued once we receive products back minus a 10% restock fee.

If you have purchased a product from one of our authorized retail partners, please follow that retailer’s return policy. Please note, used or opened replacement cartridges, all gift cards, and select merchandise purchased on weddellwater.com are final sale.

  • To start a return, fill out the request form here.
  • For US customers, we’ll be able to offer a prepaid return label via UPS.
  • Please return the unit in its original packaging. No need to include any accessories (filters or Teflon tape) which have been used.

Weddell Duo is designed to significantly reduce a wide range of contaminants including chlorine, PFAS, microplastics, heavy metals, and other sediments. This helps to improve the quality of your shower water for healthier skin and hair.

You can find documentation on NSF's website here.

Weddell Duo was verified to reduce PFAS and microplastics at IAMPO Lab in 2023. Backed by more than 80 years of IAPMO experience, IAPMO R&T Lab is a trusted name for independent testing, research, and technical services in the plumbing and mechanical industries. However, at this time, IAMPO does not offer certifications specifically for PFAS and microplastics reduction in shower filters.

No. Weddell Duo is not designed to be used as a drinking water filter.

You should change your filters if any of the following occurs: 1) 5-6 months has passed, 2) you notice decreased water pressure and/or filter discoloration, or 3) when the rated capacity of the filter cartridge has been reached.

The frequency of replacement depends on your water usage and the quality of your water supply. Regular replacement ensures that your shower water remains clean and safe.

Yes, the Weddell Duo Shower Filter is designed for easy, tool-free installation. It fits most standard showers and can be installed in minutes without the need for professional help.

For additional help, please check out our installation guide.

Nope, installing Weddell Duo is tool-free!

However, depending on how old your shower arm is, you may need a wrench to remove your existing shower head.

Yes, Weddell Duo is designed to be compatible with most standard shower heads—as long as it can fit into your shower arm or water outlet pipe. Whether you have a fixed, handheld, or rainfall shower head, the Weddell Duo can be easily installed to provide clean, filtered water for your shower.

Weddell Duo is designed to have minimal impact on water pressure. Since our maximum Gallons Per Minute (GPM) rate is 2.8 GPM, which is much higher than typical shower heads (2.5 GPM or less), your overall water pressure will be determined not by Weddell Duo, but by your shower head.

However, as Weddell Duo reaches its full capacity, the accumulation of filtered impurities may slow down the water pressure. This is an indication that it's time to replace the filter cartridges to ensure optimal performance and maintain water pressure.

Maintaining your Weddell Duo Shower Filter is simple. Regularly check the filter cartridge for any buildup of sediments and replace it every 3 to 6 months. For the housing, a gentle wipe with a damp cloth is sufficient to keep it clean. Avoid using harsh chemicals or abrasive cleaners to ensure the longevity of the filter.

It's simple! Apply here and once you’re approved you'll receive your special affiliate link and coupon code. Start posting and get paid each time someone makes a purchase from your link.

Learn more about our brand ambassador program here.

Nope, it's completely free. All you have to do is sign up and share your referral links on social media.

Yes, anyone that is 18 years or older, has a U.S. bank account, and loves our Weddell Water products can join. If this fits your description, sign up now to get started!

Commission payments are disbursed on the 15th of the month. Just make sure to have your payment method connected, such as Paypal or Venmo.

You just need to live in the U.S. and be enthusiastic about providing detailed feedback for improvement!

Learn more about how you can test Weddell Duo for FREE here.

Nothing, it's 100% free.

If you're selected to participate, we will send you everything you need.

We will reach out to you via email if you are selected.

If selected, you will complete surveys about your experience using Weddell Duo Shower Filter. Depending on your experiences, you may be asked to provide photos as well.