Shipping & Delivery

Order Processing

Order processing refers to the duration between the moment you submit your order on our website and when it is prepared and shipped out. Typically, this process takes 1-2 business days.

Once your order is placed, there is a brief window for making adjustments or cancellations. If you need to modify or cancel your order, please notify us promptly by sending an email to support@weddellwater.com. While we cannot guarantee intercepting your order before it enters the fulfillment stage, we will make every effort to accommodate your request.

Please note that during holidays, new product launches, restocks, and promotional events, order processing times may experience delays. We sincerely appreciate your understanding in advance!

Delivery

Please keep in mind that delivery times do not include order processing times. Once your order ships, it will arrive to you in the following times listed below based on the shipping method selected:

U.S. Standard Shipping	3-5 business days
U.S. Expedited Shipping	2 business days

If you are shipping to Hawaii, Alaska, an APO/FPO address, or any U.S. territories, transit times may take a little longer.

Please note: We cannot ship to APO/FPO addresses or PO Boxes using Expedited Shipping. Please make sure to select Standard Shipping on checkout if this applies to you.

Shipping Costs

Weddell Water ships out orders within 1-2 business days following the order being placed. Shipping is free within the US and delivers within 3 to 5 business days.

We ship for free within the 48 contiguous United States.

Expedited Shipping costs will vary depending on weight and shipping destination. Costs will be calculated upon checkout.

Tracking

Once your package has been shipped, you’ll receive a shipping confirmation email with your tracking number. If you need special delivery accommodations, please reach out to the carrier directly.

Damaged Orders

We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at support@weddellwater.com, and we’ll be happy to figure out a solution.

Delayed Orders

We know you’re excited to get your package, but unfortunately delays in transit times may occur with the carrier. If your order is still in transit and has not been delivered within our promised timeframe, your order may be lost. Please see qualifications below:

U.S. Expedited Shipping	Allow up to 5 business days for your order to arrive.	Contact us on the 6th business day.
U.S. Standard Shipping	Allow up to 11 business days for your order to arrive.	Contact us on the 12th business day.

Missing Orders

If your package has been marked delivered yet you can’t locate it, please allow 3 business days from the delivered date on the tracking number as some carriers may be experiencing latency issues and lags in their tracking. If by the 3rd business day you still cannot locate your order, please reach out to us.